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FTM New York
Callen-Lorde Scheduling? 
4th-Jun-2012 12:34 pm
I'm moving to NYC in August and called Callen-Lorde this morning to try to schedule an appointment to start HRT, since I know they have a reputation for being booked months in advance. The woman told me they have a new system and only schedule two weeks in advance now, and to call back in August. Does anyone know if this is actually how they work now, or did I completely misunderstand something? I don't want to wait until August to call back if that means I'll end up with an October appointment.

I'm a little worried the confusion had to do with my insurance situation. I won't be on insurance until the middle of August, but maybe I should have mentioned that I'd be willing and able to pay for the first appointment out-of-pocket if it meant being able to start sooner.
4th-Jun-2012 10:39 pm (UTC)
It's unfortunate that this person didn't explain it well enough for you to be confident in her answer, but yes, that's accurate--they have a new system as of January, in place to avoid the situation they had before with months-long wait times, where appointments only open up 2 weeks in advance. It doesn't have anything to do with your insurance situation, and if you call back at the beginning of August, they'll have mid-August appointments available (and by definition can't make you wait 'til October if you call in August, not to worry).

I hear the new system works well for most situations, but does create some problems for people who need more than 2 weeks notice to get off work/travel from out of town/etc.
5th-Jun-2012 03:09 am (UTC)
I see. Thanks for clearing that up for me!
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